At a time when many New Zealand businesses and community groups are feeling more pressure than ever, Lifeline is stepping up with a new training and support service specifically for teams and managers ...

IT IS a familiar litany. Your call is important to us. An operator will be with you as soon as possible. Your call may be recorded for quality-control and training purposes. These phrases are familiar ...

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17 May 2010 Leaders of the Middle East Call Centre industry assembled at the Crowne Plaza hotel, Dubai last Wednesday for the annual industry awards ceremony. The event, organised and hosted by ...

An airline was selected as the winner of the “Most Effective Contact Centre Training Program” award at a gala ceremony in Edinburgh for its New Hire Induction Training program, which was hailed by the ...