The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

There are approximately 50,000 call centers in the United States. Banks, manufacturers, retailers, catalogers, department stores and utilities are among the growing number of companies operating some ...

NYSEG has launched a pilot training program aimed at improving customer service by reducing call transfers and enhancing ...