Salesforce, Oracle and ServiceNow are just a few of the 14 vendors who made Gartner’s 2019 Magic Quadrant for the CRM Customer Engagement Center. The Top 14 CRM Customer Engagement Center ...

Our rigorous product review process involves in-depth industry research, vendor interviews, hands-on testing and service comparisons. Each analysis — whether for a business phone system, CRM platform, ...

Microsoft announced two new AI agents for sales that double as a competitive response to Salesforce in an area where both ...

Salesforce (CRM) has revised its diversity, equity and inclusion (DEI) policies, removing specific hiring goals and the term ...

Shares for the San Francisco-based CRM vendor, which delivers its software by subscription, started at $11 at the opening bell. Salesforce.com originally had set a $7.50 to $8.50 range for its ...

Microsoft will launch Sales Agent and Sales Chat in May, two AI sales agents accessible in Microsoft 365 Copilot and designed ...

Pipelinersales Corporation, a top-rated provider of enterprise class CRM solutions, announced today that Pipeliner CRM, is ...

Salesforce updates Sales and Service Cloud with new capabilities June 6, 2024: The CRM software vendor has added new capabilities to its Sales Cloud and Service Cloud with updates to its Einstein ...

Artificial Intelligence (AI) seems to have weaved itself into almost every aspect of business software in recent years and CRM is far from the exception. From business behemoths Salesforce to ...

The Midmarket CRM Suites ShortList was compiled based on Constellation client inquiries, partner conversations, customer references, vendor selection projects, market share and internal research.

PCMag has been reviewing solutions from leading and lesser-known vendors for over a decade, so we can help ease your decision-making process. Our Editors' Choice winner, Zoho CRM, is full-featured ...