Mr. Godin noted that an advertising message which interrupts a prospective ... with the individual engagement information that is revealed by social media activities. Social CRM involves the ...

Research firm Capterra has found that artificial intelligence is already proving impactful in several critical business functions, including customer service and social media marketing ... negative ...

To receive daily news and insights, subscribe to our free daily Social Media Today newsletter. LinkedIn has announced some updates to its ad targeting ... from your CRM. The updated connection ...

When it comes to customer service, no one likes to wait, and with the growth of mobile adoption, many airline carriers such as American Airlines and Southwest are embracing the potential of social ...