AI is accelerating the evolution of customer relationship management (CRM), with agentic AI, a shift to targeted use cases, and workforce realignments on the horizon. AI has the potential to ...

Is Ecommerce the Fourth Leg of the CRM Stool? CRM and ecommerce have always gone hand in hand. As far back as 1999, Dick Lee wrote in CRM magazine that ecommerce was the fourth leg in the CRM stool, ...

See where the world of CRM is going, and how to get there first. At CRM Evolution, you’ll hear the innovative approaches that the world’s leading organizations are deploying in CRM, sales and ...

Customer Relationship Management (CRM) systems have evolved into essential tools for businesses, storing vast amounts of sensitive customer data. In his researc ...

The shift towards digital solutions in the restaurant industry has seen remarkable advancements, particularly with the ...

ServiceNow's acquisition of Logik.ai represents the company's continued strategic expansion into the CRM space, while ...