It’s often said that accounting is the language of business—and that language is typically numbers and data. But for some ...

By consolidating fragmented information into a single, unified view, organizations can enhance customer relationships, ...

Banks can combine their natural advantages—core banking products and long-established brands—with cutting-edge customer ...

Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

Consumer electronics, electrical equipment, and textiles and apparel are among the top categories of goods imported into the ...

JCPenney has launched a new B2B ecommerce site to better serve small businesses and non-profits that want to bulk order from ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Broadvoice’s CCaaS platform, GoContact, receives industry-leading Net Promoter Score® for customer loyalty and satisfaction.