To improve retention rates, it is important to go beyond initial standard customer service by proactively building strong relationships. Here are five tips to get started. Customer service is defined ...

SAN FRANCISCO--(BUSINESS WIRE)--Front, a communication hub for building strong customer relationships, today released “The Science Behind Strong Customer Relationships,” a report that reveals how ...

Building a stellar reputation is more important than ever. Consumers are savvy and expect more than just quality products or services.

Running a business is never just about delivering a product people want. While fulfilling needs is important for a business to survive, building positive customer relationships is necessary for an ...

In my experience, "relationship marketing"—the genuine, human connections we build with users, customers and prospects—is ...

Want to build stronger, more enduring client and customer relationships? Start by leading with the values that make people want to work with you, not just buy from you. The Fast Company Executive ...

Remember when Zoom fatigue wasn’t even a thing? The pandemic changed how we work almost overnight. According to Statista, the remote worker rate jumped from 13% in 2020 to 27% just two years later.

While brick and mortar still accounts for the majority of retail purchases, it is lagging behind in one respect where you’d think it might thrive–building better customer relationships. It’s a counter ...

How can I prompt clients to refer me to others? How can I prevent lost returns or market volatility from affecting my client relationships? How can I convince my client to follow my advice? Although ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Toni Pisano Let’s face it ...

In business today, many believe that consumer privacy and business results are mutually exclusive — to excel in one area is to lack in the other. Consumer privacy is seen by many in the technology ...

Why do some techs struggle to gain traction with customers, while others using the same process consistently connect and convert? It often comes down to how they show up in the moment. The most ...