In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.

As with relationships among people ... and making everyone’s job at every level of the company focused on customer service. What does loyalty mean? Let’s start with what loyalty doesn ...

Strong customer relationships drive sales, sustainability, and growth, especially in today's economy. Companies that build and maintain excellent customer and client relationships lead the pack, ...

Among the key changes made to address those complications was the notion of building relationships rather than sales during the crisis. “The customer was dealing with a lot of issues due to COVID-19, ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

The beginning of a customer relationship determines its outcome As you know, sales reps are great at building relationships with buyers. Trusting relationships are a huge component of a buyer's ...

Here are three fundamental steps you need to take to build long-term relationships with your customers using your mobile app. Step #1: Get to know your customer If you truly want to build a long ...

Whether someone is a financial adviser, planner or financial business owner, being new to the industry comes with its own set of challenges — especially when it comes to finding that first client.

BD expert Nic Coppings writes that there is a connection crisis in today's market because too many people lean on digital tools instead of the personal touch.

Fractional customer success can bridge your business and customer needs. I just left a conference focused on fractional leaders and their development, a business style that merges consulting with ...

Businesses today need effective ways to generate revenue while building strong customer relationships. Traditional payment and reward systems often fall short of meeting both merchant and consumer ...