In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.

“We're looking to understand where we can improve customer experience by allowing members to resolve their issues instantly without a wait time—and how generative AI can get us there,” said ...

But even though loyalty improvements should be a priority, many businesses struggle to improve the vitality of their customer relationships, especially when they confuse customer satisfaction with ...

Driven by information technology, your customer relationships are the key to increased ... mined from CRM software drives the sales force to improve services and connect with customers on a ...

Prioritizing customer satisfaction and keeping the Lifecycle Clock running smoothly is key to thriving in an increasingly ...

Eighty-three percent of consumers feel more loyal to brands with quicker and better ... good customer service experience, according to a study conducted by HubSpot, a customer relationship ...

8x8, Inc. (NASDAQ: EGHT), the industry's most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today announced the 8x8 Aftersale Assist ™ solution ...

Industry veterans Tracey Solanas and Mohan Achar join as senior vice president of global sales and vice president of global ...

The synergy generated when a CCO and CFO work together not only boosts revenue for the entire business, but enables long-term workplace agility.