Retailers are no strangers to new waves of technology. As recently as 15 years ago, it was unusual for a small local bou ...

Regardless of where customer experience strategy sits within an organization’s hierarchy, every C-suite leader must embrace a ...

The future of insurance belongs to companies that recognize claims are not just payouts—they are moments of truth that define ...

Nearly two-thirds of consumers surveyed see AI’s potential to increase the quality and speed of customer service. Genesys has released its latest research report The State of Customer Experience – ...

Technical documentation is the unsung hero of customer experience. It doesn’t have a flashy ad campaign or a social media manager. It just sits there quietly, making customers’ lives easier when done ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

The impacts reach far beyond price increases, affecting the supply chain, innovation, and even employee morale.

The collaboration will equip distributors’ networks with Prokeep’s communication solutions, enabling faster response times, ...

DXC will help the Parfois Group implement the Snowflake data platform to improve operational efficiency and leverage insights to transform the customer experience. The solution will enable ...

Notably, nearly two-thirds (64%) of consumers surveyed believe AI will improve the quality and speed of customer experience over the next two to three years. The good news is that organizations ...