If it wasn’t clear enough already, we’ll just say it here plainly: Artificial intelligence has earned all its hype. After all, we’re not even two years into the era of generative AI, and ChatGPT has ...

A “one size fits all” approach to CRM rarely brings substantial business value. Before proceeding with a CRM system, a company must carefully define its CRM strategy and evaluate the technology.

Salesforce has maintained its position as the dominant player in the CRM market, consistently innovating and expanding its ...

Research firm Statista Market Insights has valued the worldwide CRM software market’s revenue at $89.3 billion this year and expects it to reach $146.1 billion by 2029, growing at a compound annual ...

ZDNET experts put every product through rigorous testing and research to curate the best options for you. If you buy through our links, we may earn a commission. Learn Our Process 'ZDNET Recommends': ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Customer relationship management (CRM) tools have come a long ...

Enterprise CRM software is a customer relationship management platform specifically designed for midsize to large organizations that need a solution that can handle the bandwidth of a large-volume ...

CRM software used within the nonprofit sector is designed to help organizations manage and grow their relationships with benefactors, organize outreach, and monitor activities. A CRM tool can improve ...

I have been writing for newspapers, magazines and online publications for over 10 years. My passion is providing, in a way that is easily accessible and digestible to all, the knowledge needed for ...