Reaching a customer segment that wouldn’t typically seek your services requires careful positioning and outreach.

The buzz around artificial intelligence (AI) has transitioned from futuristic speculation to tangible reality, and nowhere is this more evident than in the customer experience (CX) industry.

This post examines how AI can revolutionize customer engagement in the B2B sector, focusing on its benefits, practical applications, and potential challenges. Customer expectations in the B2B ...

Discover how Adobe’s new predictive AI agents are reshaping customer experience with real-time insights, automation, and ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

today announced the launch of 'bob World Benefits' – a customer engagement programme that seeks to reward customers for carrying out digital banking transactions through the bob World ...

WALTHAM, Mass.--(BUSINESS WIRE)--Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company TM, today announced Pega Customer Engagement Blueprint, a generative AI-powered ...

The benefits of Concierge for Talbots are many ... from paper and other deskbound systems to Concierge and Oracle Customer Engagement CRM for Black Book notes, appointment calendar, market ...