Quality customer service not only retains customers, but also turns them into an exceptional marketing ally through word-of-mouth, loyalty, and trust.

Most people will be able to think of a time when they experienced poor customer service. Examples include having to wait in a long queue, receiving the wrong meal in a restaurant and being served ...

Too often the arrival of the healthcare bill, often sent by snail mail weeks or months after the service was provided, marks ...

I have lost count of the number of people I have met in Malaysia who had experienced poor customer service after buying a defective item. Regardless of whether it’s a washing machine ...

Customer service remains poor in the broadband sector In our most recent research into customer service, an online survey of 5,246 UK adults, we found that a third (33%) of adults have contacted their ...