Yet, poor customer experience drives brand switching—typically a key reason for three quarters of lost customers. And most customers who suffer a bad customer experience spread negative word-of-mouth.
A lot of folks seem to be complaining about Chipotle on social media these days, and here’s another one for you to check out! A man named Sidney posted a video on TikTok and told viewers why he got ...
Dirty restrooms, out-of-stock paper towels and stalls with gaps can flush away an otherwise positive customer experience and ...