One out of every three [contact center] agents on the planet uses Avaya. In fact, the thesis when I joined was around how do you take this extraordinary asset base called Avaya — the biggest in ...

As an Avaya customer of over 15 years ... center within its existing Emergency Operations Center, staffed by 13 agents who managed voice and email inquiries from multiple channels.

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based master agent that is owned by ScanSource, which partners with Avaya. "The offering has a lot of great capabilities, and not having to rip and replace anything is a huge asset," Ribas said.

Shown at GITEX Global in Dubai, Avaya’s ‘Virtual Operations Manager’ concept highlights the art of the possible, demonstrating how human and artificial intelligence collaboration can ...

“In our industry, it is sometimes challenging to recruit enough agents to support all our global markets. And if we do, it's often costly to hire and retain them. Working with Avaya and ...

DUBAI, United Arab Emirates--(BUSINESS WIRE)--GITEX GLOBAL – Avaya, a global leader in enterprise CX, today demonstrated its vision for a future of customer experience orchestrated by AI.

The solution, underpinned by the Avaya Experience Platform and integrated by Sabio, an expert services partner specializing in CX transformation, represents a significant step forward for the BPO ...

GITEX GLOBAL – Avaya, a global leader in enterprise CX, today demonstrated its vision for a future of customer experience orchestrated by AI. Shown at GITEX Global in Dubai, Avaya’s ‘Virtual ...