BISHOP, Tx — It’s out with the old and in with the new at the Bishop Police Department (BPD). A few months ago, BPD switched over from an operator directing every call to the right department to an ...
Recently, in the midst of step three of my health-insurance company’s automated customer service system to get my call directed to the correct department, I got sassed. “I’m sorry, you seem to have ...
As part of an effort to achieve “sustainable staffing goals,” the Summit County 911 Center will use an automated nonemergency triage system to answer calls from the county’s nonemergency number. The ...
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