Returns on Amazon are free and easy for shoppers, but they're risky and expensive for the small businesses that sell a majority of the goods on the world's biggest e-commerce site. Returns have driven ...

Every time a box goes back across the counter with an Amazon return label, it drops into a sprawling, largely invisible ...

We’ve all been there, making what feels like a hundred Amazon returns. While the process is usually straightforward, misplacing the QR code or not having it ready when you need it is a nightmare.

Amazon makes it so easy for consumers to return products that some shoppers are taking advantage of the policy and scamming sellers. Nicole Barton, a small business owner who used to sell clothing and ...

Amazon is handling a rapidly growing number of returns that are causing a massive problem for the e-commerce giant and the planet. A National Retail Federation survey found a record $761 billion of ...