Counterfeits and fake reviews may not seem like a customer experience problem at first glance. But letting fake products and bogus reviews run rampant across a site, especially for a retailer like ...

Organizers at Amazon can learn from the Fight for 15’s success at building pressure through a broad public campaign—and from ...

Reviews have been a cornerstone of Amazon since it introduced them on its platform back in 1995. At the time, the move was controversial, according to Rebecca Mond, head of external relations for ...

Companies like Amazon have opted for artificial intelligence (AI) as a key tool to detect and stop the sale of illegal items PHOTO ART: MERCA2.0 The fight against counterfeit products has entered a ...