Staying connected with customers without overwhelming them is tricky to balance. Over-engagement, such as too many untargeted ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

In 2025, business growth seeks ways to develop its customer relationship management and the processes involved in it.

Leaders announced the reintroduction of the Railway Safety Act, which was first proposed in Congress the month after the derailment in 2023, but died in committee months later.

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

Customer Relationship Management (CRM) software’s primary goal is to help small businesses foster better relationships with customers. Simple enough. But with so many CRM platforms coming with ...

Technology giants including Salesforce, Microsoft, Meta, and Amazon have begun 2025 with rounds of layoffs, some ...

Layoffs at Salesforce are set to impact over 150 employees in San Francisco. According to a state filing, the customer ...

With its explosion on Tuesday following a blowout earnings report, Palantir (NASDAQ: PLTR) crossed a market cap of $200 ...

Pipedrive helps salespeople manage and automate the sales process so that they can focus on leads and strategy. With this new ...

Customer relationship management (CRM) doesn't have to be costly and complicated. Start with the best small business CRM software we've tested.