After embarrassing blunder, AT&T promises bill credits for future outages
In February 2024, AT&T caused a major outage by botching a network update and took over 12 hours to fully restore service. At the time, AT&T said it was automatically issuing credits to affected customers "for the average cost of a full day of service."
AT&T will offer bill credits for outages to 'make it right' with customers
U.S. telecom giant AT&T said on Wednesday it would offer bill credits for network outages as part of a new initiative to attract customers, after the industry experienced several significant disruptions in 2024.
AT&T Launches New Guarantee, Promises to Compensate Customers for Outages
AT&T today announced a new AT&T Guarantee customer service initiative that offers "an elevated experience" with
AT&T knows telecoms don’t have the best reputation. New outage guarantee aims to fix that
AT&T is trying to address one of the biggest frustrations for wireless phone and internet customers — losing service to outages and still paying for it. Dallas-based telecom giant AT&T has heard the complaints and is launching a bill credit guarantee to stop customers for paying for service on days when they lose service for a significant amount of time.
AT&T to Credit Customers After Internet Outages
Starting Thursday, individual AT&T customers and small businesses that experience a fiber outage of more than 20 minutes or a wireless outage of more than an hour will automatically receive a full-day bill credit. Customers who call the company’s technical support line and are put on hold for more than five minutes will receive a $5 Visa gift card.
AT&T's New Guarantee Promises to Compensate Users if There Are Outages
After a series of issues last year, AT&T is starting 2025 with a promise that it will be better going forward.
AT&T Says It Will Now Credit You for Outages and Long Customer Service Wait Times
It is part of an effort by the company to improve its customer service. AT&T says that it wants to improve its customer service, and one way in which it is going about that is by crediting customers for internet outages and long wait times on the phone.
AT&T launches $750M effort to refund customers for network outages
Dallas-based telecom giant AT&T now says that if customers lose internet or phone service, they'll get a refund for the day. One executive said the effort "has the potential to change the industry."
Jockeying for desks and parking: AT&T workers say the 5-day office return is off to a bumpy start
As AT&T's five-days-a-week office return begins, employees say getting an open desk can require arriving early.
Long after T-Mobile, Verizon and AT&T may finally get nationwide 5G stand-alone support this year
It's been a long time coming, but Verizon and AT&T are reportedly at the point where their 5G SA networks are almost ready ...
PHOTOS: Truck crashes through AT&T store, driver charged with DUII
A man was arrested and accused of driving under the influence of intoxicants after a truck crashed through an AT&T store in ...
AT&T will credit you for a day’s service after some fiber or wireless outages
AT&T promises to email or text customers when there’s an outage and credit them for a full day’s worth of service if the ...
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Is AT&T’s Cheapest Fiber Internet Plan Good Enough? Here’s What I Found When I Tried It Out
AT&T's Fiber 300 Plan may not offer the best value, but its speeds should be more than enough for average internet users.
Warrenton man arrested, accused of DUII after truck crashes through AT&T store, injuring 1
A man was arrested and accused of driving under the influence of intoxicants after a truck crashed through an AT&T store in ...
Arrest of AT&T rep highlights why it's important to always double-check what you agree to
While many customer service reps are dedicated employees who would never attempt fraud, there are bad actors, and accidents ...
Cotton Bowl between Texas, Ohio St. on schedule despite wintry weather at AT&T Stadium
Snow and sleet began falling in the Dallas-area on Thursday and is expected to last into Friday, the same day Texas is ...