SSA Commissioner Frank Bisignano says the agency will roll out new tech and provide better customer service to beneficiaries ...

This means callers will increasingly interact with a phone robot when inquiring about their benefits. The SSA's decision to ...

Social Security will roll out an AI-powered phone system in 2025 to improve customer service and cut long wait times.

The Social Security Administration gets about 390,000 calls per day, and the average wait time for those calls as of April ...

The data available on the Social Security website can give you the information you need to better time a phone call and to steel yourself for long wait times. In March 2025, the average amount of ...

SSA’s new AI phone bot has been driving callers in circles. But before you go pulling your hair out here are some tips that ...

Social Security employees fear that adding complicated unpaid pension claims to their priority list will push routine needs ...

The bad news is that as of right now, average Social Security Administration call wait times average about 1 hour and 26 minutes. I'm guessing you probably have better things to do with your day.

A backlog in the national call center is nothing new. The Social Security Administration already had record low staff levels when Trump took office in January. Wait times were so notorious ...

Hold times on the toll-free number were averaged one hour under the Biden administration and are now up to 90 minutes per call, Social Security Administration data shows. The wait times when USA ...

Here were the average wait times: A backlog in the national call center is nothing new. The Social Security Administration already had record low staff levels when Trump took office in January.